When the iPhone hardware is damaged or breaks down, Apple's official contact will analyze whether it can be repaired or not, and in the end the whole body will be replaced, and there are many cases where you have to wait for several days. . There are rumors that a new repair method will be introduced that may improve the situation and speed up the response.
Batteries, Logic Boards, Wireless Charging Coils, Taptic Engines, and Faces for iPhone 12 mini and iPhone 12 starting February 24, according to an internal document for Apple Authorized Service Providers (and possibly Genius Bars) obtained by MacRumors. It will be possible to handle the "iPhone rear (back) system" with an ID system as a replacement part. This rear system is said to contain all the components except the screen and the rear camera, which means that the main parts are stuck to the rear glass.
For example, when a customer brings in an iPhone 12 mini with a cracked back glass, the technician at the store simply replaces the entire back and attaches the original display and rear camera. Conversely, it seems that only the logic board and Face ID cannot be replaced, and the whole thing will be replaced.
It also states that if the screen or rear camera is damaged or broken, it is not covered by this repair method.
This is just a change in the repair method, but if the back glass is broken, it can be handled in the store without returning it to Apple or ordering new parts, so there is a possibility that the waiting time for customers can be shortened. . It seems that Apple claims in the memo that it is part of its commitment to reduce carbon dioxide emissions, but it also claims the same purpose (realization of a carbon-neutral society) when discontinuing charging adapters and earphones on the iPhone 12. I was.
I don't know if there are that many users who crack the back glass, which should be much more durable than the iPhone a few years ago (and in Japan, it's popular to use it in a case), but customers come to the store for repairs. If the number of trips is reduced, the energy consumption of transportation can be saved, which may lead to the reduction of carbon dioxide.
Source: MacRumors
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